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Renew & Relax 

          with Cara

Renew & Relax
          with Cara

Privacy Policy

This Privacy Policy explains how Renew & Relax collects, uses, and protects your personal information.

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Renew & Relax is committed to protecting your privacy and handling your personal information responsibly.

Information We Collect

We may collect the following information when you contact us, subnit a booking enquiry, or book an appointment:

  • Your name

  • Email address

  • Phone number

  • Treatment enquiry or booking details

  • Preferred appointment date and time

  • Any information you choose to share in your message

  • relevant health or medical information you choose to provide before a treatment

How We Use Your Information

We use your information to:

  • Respond to your enquiry​

  • Arrange and manage appointments

  • Provide suitable massage and wellness treatments

  • Contact you about your booking

  • Keep basic business records

  • Improve our services and customer experience

Health Information

If you choose to share health, medical, injury, allergy, pregnancy, or treatment-related information, this will only be used to assess whether a treatment may be suitable for you.

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Please do not share more information than necessary through the website form. Further details can be discussed before your appointment if needed.

Lawful Basis for Using Your Information

We use your personal information because it is necessary to respond to your enquiry, arrange your appointment, and provide the service you have requested.

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Where health-related information is provided, we use it only where necessary to support your health, safety, and wellbeing in relation to the treatment.

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Health data is treated as more sensitive under UK GDPR, so the wording should be careful and only ask for what Cara genuinely needs.

Sharing Your Information

We do not sell your personal information.

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We may share your information only where necessary, for example with:

  • Website or booking form providers

  • Email or messaging services used to communicate with you

  • Payment providers, if payments are taken online

  • Professional or legal advisers, if required

  • Authorities, if required by law

How Long We Keep Your Information

We keep personal information only for as long as necessary for the purpose it was collected.

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Booking and enquiry information may be kept for business record purposes.

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Health-related information will only be kept for as long as necessary and will be handled carefully.

Cookies and Website Data

This website may use cookies or similar technologies to help the website work properly and understand how visitors use the site.

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If non-essential cookies are used, visitors should be informed and asked for consent where required.

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The ICO says website visitors need to be told that cookies are used and what they do; if cookies are not strictly necessary, consent is usually needed.

Your Rights

You have rights over your personal information. These may include the right to:

  • Ask what personal information we hold about you

  • Ask for incorrect information to be corrected

  • Ask for your information to be deleted in certain circumstances

  • Object to or restrict certain uses of your information

  • Withdraw consent where consent is being used

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To make a request, please contact us.

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You also have the right to raise a concern with the UK Information Commissioner's Office if you are unhappy with how your personal information is handled.

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This Privacy Policy was last updated on 10 May  2026

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